Ordering & Care

Objects marked AVAILABLE may be ordered while stock remains. For available pieces, estimated delivery runs from order confirmation: 10 days in Spain, 15 days within the European Union.

Objects marked PRE-ORDER are made after your order is confirmed. Allow four weeks for production before dispatch. Delivery time begins once the object is ready to ship. Any significant change to the timing is communicated by email.

Delivery within Spain and the European Union is charged at a flat rate of €10. Estimated delivery runs from order confirmation: 10 days in Spain, 15 days within the European Union. Pre-orders ship after four weeks of production.

International delivery is quoted on request. Shipping costs and estimated times are confirmed before the order is accepted.

Delivery times are estimates and may be affected by circumstances outside our control.

All shipments are insured. If your order arrives damaged, contact hello@lafillestudio.com within three days of delivery and include photographs of the object, the internal and external packaging, and the shipping label so that we can process the claim promptly.

Please retain all packaging until the claim has been resolved. This notification period helps us manage the carrier claim and does not limit your statutory rights.

For standard, non-personalised objects purchased online, you may exercise your legal right of withdrawal within 14 calendar days of receiving the order.

Please contact hello@lafillestudio.com before returning an object. The customer is responsible for the direct cost of returning the item. Objects must be returned complete, carefully protected and in their original packaging where possible.

The customer may be responsible for any loss in value caused by handling beyond what is necessary to establish the nature, characteristics and functioning of the object.

The right of withdrawal may not apply to objects made to the customer’s specifications or clearly personalised, where permitted by applicable law.

These conditions do not affect your statutory rights concerning damaged, defective or non-conforming goods.

Each ceramic object is shaped, finished and glazed by hand in Barcelona. Variations in form, dimensions, surface, glaze and colour belong to the making of the piece. Clean with a dry or barely damp cloth, avoid abrasive products, and handle the object only when it is cool.

These expected variations are not considered defects when they correspond to the product description and the handmade nature of the object. This does not exclude responsibility for an object that is damaged, defective or not as described.

Every object is delivered with a numbered certificate identifying the object, piece number, surface and year.

La Fille candles are poured by hand using soy and coconut wax. Natural variations in colour, texture and surface may occur over time and do not affect the candle’s use.

• On the first burn, allow the wax to melt evenly towards the edges without exceeding three hours.
• Trim the wick to approximately 6 mm before each burn.
• Place the candle on a stable, heat-resistant surface, away from drafts and flammable materials.
• Never leave a burning candle unattended. Keep away from children and pets.
• Do not touch or move the object while the candle is burning or the wax is liquid.
• Use a candle snuffer to extinguish the flame. Never use water.
• Stop using the candle when approximately 1.5 cm of wax remains.

For any question about an order, delivery or care, write to hello@lafillestudio.com.

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